Dugan is the Director of the Centre for Learning on Evaluation and Results at the University of the Witwatersrand in Johannesburg, where he is an Adjunct Professor. He has specialised in supporting organizations and institutions to make better decisions by collecting and using evidence. He has extensive experience in working with social justice, social protection, public administration and governance, gender, human rights and related issues. His specific areas of expertise include evaluation, monitoring system development, strategic and program planning, institutional and capacity development and process facilitation. He has provided training in monitoring and evaluation in a range of academic and non-academic settings for many years. He is a member of the Board of several non-profit social justice organizations and was previously the Chairperson of the Board of the South African M&E Association.